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What We Live By
At HighPoint, our 4 Core Values are more than just words. They're our way of life.
In January 2018, HighPoint polled employees and partners on what they thought the company’s core values should be. Countless numbers of ideals were submitted, which resulted in 6-10 foundational themes. This list was further narrowed down and revised over an entire year, and at the end of 2019 the official HighPoint Technology Group Core Values were introduced.
Besides being distinctive, these beliefs create a framework for all HighPoint Technology Group actions. These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners.
Our Core Values make us who we are. As we grow, the beliefs that are most important to us stay the same - putting people first, pursuing excellence, embracing change, acting with integrity and protecting our customers. Our processes and strategies may change, but these 4 Core Values will remain the same.
We Honor Integrity
How we do business is as important as the business we do.
We protect the trust that others have placed in us and preserve their confidentiality at all times.
We Act with Accountability
If you take care of team members and honor your commitments to them, they will in turn take care of your customers with that same mindset. This has been a founding philosophy of our company since 2010 and it continues today.
We deliver on our commitments — to our customers, our partners, and one another.
We Embrace Innovation
Innovation has always been in our DNA and a key component of our story.
We challenge existing ideas and ourselves in order to solve business needs in new ways.
We Exude Passion
Our fierce dedication to our customers shows in everything we do. It is that unwavering passion to do the right thing no matter the consequences that drive our customer service mindset.
We accomplish extraordinary results for our customers through knowledge, expertise, and determination.
How We Track Our Values
Tracking our values and performance is extremely important to us. We want to ensure that when we tell our customers that we walk a different path, we actually live that statement and our promise is matched by our customers' experiences.
That's where our Customer Satisfaction Score comes in. View our rating in real-time to see we practice what we preach.